Terms & Conditions

1. General

• The owner makes available to the tenant the agreed accommodation for the agreed period for recreational purposes, so not for permanent occupancy. The tenant is entitled to use this accommodation of the agreed type and for the indicated persons, and is obliged to use the property, including the existing inventory and the associated garden, as a good tenant.
• The tenant has the obligation to comply with the agreement and the rules in the associated information, and ensures that co-tenants and/or third parties visiting or staying with them do the same.
• These general conditions apply to all reservations and contracts concluded between the owner and the tenant on the rental of the accommodation.
• Deviations from these general provisions can only be agreed in writing.

2. Offers, prices & rates

• The prices and rates mentioned in the booking calendar of the accommodation website are leading.
• The offers, prices and rates listed on the booking calendar are without engagement and subject to change. The price mentioned when making the booking is the price used for the rental agreement.
• Prices are always inclusive of sales tax.

3. Accommodation reservations

• Online reservation of the accommodation must be done through the booking form under the booking calendar of the accommodation website.
• A reservation only becomes final once the owner has confirmed it in writing (by email) — not automatically upon submitting the contact form.
• If two reservations are made on the same day for the villa for the same period, the reservation made first will be recorded.
• After the booking, the owner sends the tenant an information email with the rental agreement, contact information and payment invoice.
• The tenant is obliged to check the booking and agreement details immediately after booking. In case of errors, the tenant must inform the owner by return.

4. Payments

• Payments must be made in Euros to the owner's bank account, as stated on the rental agreement and on the invoices.
• First payment: 50% of the rental price, due no later than 1 week after booking.
• Cleaning costs, bed linen costs per person and the deposit are due no later than six weeks before the first day of rental. The deposit is equal to the principal payment.
• The final settlement invoice will be deducted from the deposit.
• The rent is exclusive of local taxes such as tourist tax.
• For bookings made within 6 weeks before the first day of rental, the total rent plus cleaning cost, linen cost and deposit must be paid immediately after making the reservation.
• If the tenant does not pay within the agreed terms, the tenant is in default and then has 3 days to meet the agreed payment; if payment remains outstanding, the owner will terminate the agreement.
• If payments have not been made properly, the owner can terminate the rental agreement.

5. Youth groups

• Among youth groups it is understood that all persons in the group are under 21 years of age, without the guidance of an adult over 21.
• It is not possible for youth groups to rent this property.

6. Arrival, departure and house rules

• The tenant is welcome in the accommodation from 16:00 on the first day. On the day of departure, the accommodation must be left by 10:00 at the latest. Please let us know if you expect to arrive later, via caretaker Avdo Lipovaca (0043 699 18166 905).
• The tenant can pick up the keys for the accommodation at the restaurant nearby the ski lift.

7. Final cleaning and bed linen

• The accommodation will be delivered clean. Please report promptly if, upon arrival, you find the villa is not clean or not complete, by calling caretaker Avdo Lipovaca.
• The tenant must leave the accommodation, and the yard belonging to the villa, clean and tidy. Dishes should be washed and put back in the right place, and waste deposited in the designated containers.
• Additional cleaning costs due to negligence or misuse by the tenant will be invoiced on the final bill.
• The owner takes care of the final cleaning and cleaning of the bedding, charged at the rates stated on the website of the accommodation.
• In extreme snowfall the caretaker may clear snow around the villa, even while you are present. You are kindly requested to clear the snow for the carport where possible.

8. Electricity

• Electricity is not included in the rental price, unless stated otherwise.

9. Cancellations

• The owner is allowed at all times to refuse a reservation without giving reasons.
• Cancellations must be made in writing to the owner.
• If canceled more than 42 days before arrival: 50% of the principal amount, equivalent to the first payment.
• If canceled 42 days or less before arrival: 100% of the principal amount.
• Without cancellation, even if the accommodation is not used: 100% of the principal amount.
• If the tenant finds another tenant, they will be accepted on the same terms, for an administrative cost of €100 paid by the tenant to the owner.

10. Insurances

• The tenant should, if desired, arrange third-party cancellation insurance.
• The tenant should, if desired, arrange third-party liability insurance.

11. General damage

• Upon arrival, the tenant should check the entire villa for any damage.
• Damage discovered by the tenant should be reported to the owner immediately, no later than 24 hours.
• The owner will do her best, together with the caretaker, to resolve the damage as quickly as possible, reasonably and fairly.
• The tenant gives the owner the opportunity and cooperation to resolve the damage, and will help ensure it does not get worse.
• An early departure must be agreed with the owner.

12. Damage caused by the tenant

• Damage caused by, or under the responsibility of, the tenant must be reported to the owner in writing.
• After departure, at any cleaning in and around the villa, it will be checked whether damage has occurred or inventory is missing.
• The owner arranges the repair and pays back the deposit to the tenant only after the damage has been repaired.
• The cost of the damage is deducted from the deposit and stated in the final bill, unless the damage was not caused by the tenant and was reported immediately upon arrival.
• If the repair costs exceed the deposit, the difference will be charged to the tenant in the final bill.

13. Liability

The owner accepts no responsibility for:

• Theft, loss or damage, of any nature, during or as a result of the stay in the villa.
• Failure or discontinuation of technical equipment.
• Use of the trampoline, which is at your own risk.

14. Inventory

The chalet is fully equipped:

• In winter you can use the children's sled.
• The use of the trampoline is at your own risk.
• A Nespresso coffee machine is provided; you need to bring your own coffee cups.
• Bed linen (sheets, pillowcases and duvet covers) is for rent (mandatory).
• Towels and tea towels can be rented separately or brought yourself.

15. Pets and smoking

• Pets are not allowed.
• Smoking in the chalet is not allowed.
• It is not allowed to enter the living room and stairs with ski boots.

16. Complaints

• If you have a complaint, please submit it on site and directly to the caretaker, so we have the opportunity to resolve it immediately.
• The owner will do its best to resolve the complaint as quickly as possible, reasonably and fairly.
• The tenant gives the owner the opportunity and cooperation to resolve the complaint, and will help ensure it does not get worse.
• In case of force majeure (such as utility failures, construction work, road closures, strikes, disasters and other matters beyond the owner's control), the owner cannot be held liable by the tenant and no compensation can be claimed.